Refund and Return Policy

1. General Policy

Due to the perishable nature of farm-fresh products sold through the Platform, all sales are generally final. We understand, however, that issues can occasionally arise with orders, and the Company is committed to resolving legitimate problems fairly and promptly.

2. Eligible Refund Situations

Refunds or account credits may be issued at the Company's sole discretion for the following situations, provided that the issue is reported within twenty-four (24) hours of confirmed delivery:

• Incorrect Items: You received a product that is materially different from what you ordered (e.g., wrong variety, wrong product entirely).
• Missing Items: One or more items listed on your order confirmation were not included in the delivery.
• Significantly Damaged Items: Products arrived in a condition that renders them unsuitable for their intended use, such as crushed, leaked, or with packaging compromised in a manner that affects food safety.
• Spoiled or Unsafe Products: Products arrive visibly spoiled, rotten, moldy, or clearly unfit for human consumption at the time of delivery.
• Short Weight or Measure: The delivered product weight or quantity is materially less than what was advertised and paid for.

3. How to Request a Refund

To submit a refund request, you must:

• Email support@bellpepper.shop within twenty-four (24) hours of confirmed delivery (your order number is shown in Order history in the App);
• Include your order number, the specific item(s) at issue, and a clear description of the problem;
• Provide photographic evidence of the issue, which is required for claims involving damaged, spoiled, incorrect, or short-weight items;
• Retain the product in question until the Company has reviewed your request, unless the product poses a health or safety risk.

The Company will review your request and respond within two (2) business days.

4. Refund Methods

Approved refunds will be issued through one of the following methods, at the Company's discretion based on the nature and timing of the request:

• A refund to the original payment method (processing times vary by financial institution, typically five to ten business days after approval);
• Account credit for use on future orders through the Platform (credits do not expire unless your account is terminated).

5. Non-Refundable Situations

Refunds will generally not be issued for the following:

• Change of mind, buyer's remorse, or personal taste preferences after delivery;
• Natural and expected variations in produce appearance, size, color, shape, or taste that do not affect quality, safety, or edibility;
• Issues not reported within the twenty-four (24) hour reporting window;
• Product quality issues resulting from improper storage, handling, or refrigeration by the Customer after delivery;
• Successful delivery to the correct address where the Customer was not present to receive the order;
• Third-party payment processing fees charged by Stripe, which may be non-refundable;
• Products consumed or disposed of before the Company has had a reasonable opportunity to investigate the claim.

6. Subscription and Recurring Delivery Services

For CSA shares and other recurring deliveries:

• Subscriptions renew automatically at the frequency and price selected at enrollment;
• You may cancel your subscription at any time prior to the next renewal date through your account settings in the App;
• Cancellations take effect at the end of the current billing period; no prorated refunds are provided for partial billing periods;
• The Company reserves the right to modify subscription pricing, contents, or availability with not less than fourteen (14) days' prior notice.

7. Dispute Escalation

If you are dissatisfied with the outcome of a refund request, you may escalate the matter by emailing support@bellpepper.shop with the subject line "Refund Dispute - Order #[your order number]." A senior member of our team will review the matter and provide a final determination within five (5) business days.

8. Right to Modify This Policy

The Company reserves the right to modify this Policy at any time. Changes will be effective upon posting the updated Policy on the Platform. Your continued use of the Platform after any changes constitutes acceptance of the revised Policy.

9. Contact

For refund-related questions or to submit a claim, contact:

Bell Pepper Market

support@bellpepper.shop